HRG is a corporate services company with more than 160 years of experience that specialises in high quality corporate services for multinational and national clients from SMEs to 40% of the FTSE.100.
Red 24 are the world's leading security specialists specialising in corporate and personal security solutions.
HRG and Red 24 wanted to improve the design and responsiveness of an application to globally track corporate travellers and high net-worth individuals, that would provide:
- An interactive map view of traveller location and status
- Management information on the traveller habits and a new approach to viewing it
- Security alerts to allow for traveller safety risk assessment
- Fast access to policies for traveller responses and extraction in the event of emergency and crises
Review the current website content, its usability and provide an improved interface.
- Phase I: Discovery
The first phase of the project involved a focus group session to ensure internal stake-holder buy in, to dissect the brief and gain a clear objective of the deliverables.
- Phase II: Analysis
The web application's content was audited for the existing functionality, documents, structure and this was complimented with a user expert review to identify key areas of improvement for the new application. The Portal into which the site was supposed to integrate underwent a review to identify how the new solution could be assimilated. Competitor and Gap Analysis helped to position the web application against the few available alternatives.
- Phase III: Consolidation
Based on the requirements gathered in the focus session and interviews a website development plan was presented consisting of:
- Plans for the Rich Interface as the ideal way to maximise screen real estate and amalgamate the application within the portal.
- New functionality which was suggested based on the user expert review to improve the user experience.
- A new sitemap which was produced to reflect the revised functionality.
- Wireframing the revised pages which produced paper-prototypes for review in consultation with the stakeholders.
- The wireframes evolved into screenshots.
- Phase IV: Review
The new design was reviewed and revised based on focus group comments until the application fit the brief. We produced a user experience document consisting of the complete sitemap, screenshots and rationale to assist the product, marketing and development teams to identify the redesign decisions and effectively pitch the product in their individual spheres.
- Focus Groups
- Requirements Gathering
- Competitor Analysis
- Wireframes
- Screen Mocks
- User Interface Document
